Support Centre

Project Management and Support Centre

Our support centre is open 24 hours a day, 7 days a week for project management and technical support as well as website hosting and email support. Our support team actively respond to website technical support requests during normal business hours, which are Monday-Friday, 9am – 5pm, typically within one business day. We provide website hosting and email hosting support 7 Days a Week.

 

We monitor hosting and email servers 24/7 and our support team respond to any server issues at our end immediately (we very rarely have issues). We cannot guarantee immediate response to your website hosting and email support requests but please rest assured we are always on top of any issues at our end and will respond to you promptly 7 Days a Week.  Thanks for understanding.

 

Responsive Website Design

We are seeing up to 50% of website visitors accessing websites now using mobile devices and tablets. Responsive web design provides an optimal viewing experience and navigation with a minimum of resizing, panning, and scrolling across a wide range of devices from mobile phones, tablets, laptops and desktop computer monitors.

Responsive Website Design
Day by day, the number of devices, platforms, and browsers that need to work with your website is growing. Needing multiple mobile websites for different sized devices is now resolved with 1 responsive website design. Contact us today for a quote to upgrade your website.

 

Tips for Fast Website Technical Support

 

  • When posting a website technical support ticket, ALWAYS include a link to your site, your admin login details (or set up a temporary login), a clear description of the issue, and add as much relevant information you have. Failure to do so will most likely delay the support process, with several posts going back and forth trying to retrieve such information.

 

  • Do not post several questions in one post. Please follow our “one question, one ticket” policy.

 

  • Remember that this is technical support, and that we are here to help you diagnose possible technical issues with your site, if it is a user error and how to solve it, or if there are any bugs in the code. If you ask questions about  customisation of code or special training requirements that is beyond our technical support scope.
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